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Blizzard claimed that the bug has been fixed, however, users are still reporting the issue as rampant.

Unfortunately, this mostly appears to be a server-side issue that usually isn’t fixable by the user. One of these bugs results in the player’s character being deleted, completely gone from the character select screen with no warning, as if the character never existed, with seemingly no fix. Diablo 2: Resurrected has, unfortunately, had a rocky launch, with a substantial amount of bugs affecting many players.